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FAQs

On our Standard System, our collar uses a standard, inexpensive 6V battery (it costs about $2/battery). The longevity of the battery may vary depending on how often your dog tests its boundaries. But in most cases, the battery will last 3–4 months and, in some cases, could last up to 6 months. It is important to check the battery status regularly.

Our Premium System Collar contains a rechargeable battery that only needs to be charged 4 times a year.

No, it is not recommended to do this because the contact prongs can press into the neck of your dog if they pull during walks.

Yes, the receiver can be placed on any non-metallic strap. However, you must be able and willing to “punch” two holes in your pet's current collar so that the contact points can be properly inserted. Be advised: do not attach a leash to a collar that has a receiver on it. This can cause additional pressure on your pet’s neck through the contact points in the collar.

Once your pet learns the boundary, they may be reluctant to cross it for walks or car rides. A regular routine when taking your dog for a walk will teach them that it is fine to leave the yard while on a leash with a family member.

Before you take your pet across the new boundary area, remove the receiver collar. Make sure your pet is wearing their standard collar, and attach a leash to the collar.

There are 3 ways to take your pet outside the boundary area:

  1. If you're going for a drive, you can put your dog in the car and drive them out of the perimeter area.
  2. You can also walk your pet out of the new boundary. Give a command such as “OK” at a specific place on the boundary, such as the end of your driveway or sidewalk. Always leave the boundary with a leash at this place, and your pet will associate leaving the pet area only on a leash, only at this place, and only with a family member.
  3. You may also carry your pet out of the pet area.

Yes. There is no limit to the number of pets you can contain with the containment system. It’s as simple as purchasing an additional receiver collar for each pet. You can purchase additional receiver collars online or contact our customer care center.

For best results, your pet should be 4 to 6 months old and know basic commands such as sit and stay.

Your dog can wear their collar throughout the day. Put their collar on in the morning and remove it before going to bed.

Here are some additional tips for the health and comfort of your dog:

  • Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers, this condition is commonly known as bed sores.
  • When possible, reposition the collar on the pet’s neck every few hours.
  • Check the fit to prevent excessive pressure. 
  • Never connect a lead/leash to the electronic collar; it will cause excessive pressure on the contact points within the collar.
  • Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
  • You may need to trim your pet's hair in the area of the contact points for your system to function properly. However, never shave the dog’s neck; this may lead to a rash or infection.
  • Some pets have sensitivity to the contact points in the collar, a condition similar to bed sores in humans. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions.

If redness or soreness is found on your pet:

  • Discontinue use of the collar until the skin has healed.
  • If the condition persists beyond 48 hours, see your veterinarian.

Collars are very light and designed with all dogs in mind to wear comfortably. We recommend your pet weigh at least 5 pounds.

The static correction is safe and harmless. It is at most a momentary uncomfortable feeling, but effective enough to get your dog’s attention. The correction produces less energy than that produced by a static shock you may receive from shuffling your feet on your carpet and then touching a doorknob or the refrigerator handle.

Your standard concrete driveway/sidewalk is divided into square blocks. Between each block is an expansion joint, usually filled with dirt, stones, and grit. We clean this expansion joint out and cut a small grove to place our perimeter wire in. We then lay concrete caulk over top to secure the wire in place.

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